Ask for a real example
Invite the candidate to describe a patient communication, scheduling, billing, or records problem they handled. Listen for the steps they took, not only the result.
Test written communication
Remote work depends on clear updates. Ask for a short written handoff that explains what is complete, what is waiting, and what your team needs to decide.
Review systems and boundaries
Confirm which EMR, phone, scheduling, billing, and communication tools the candidate knows. Also clarify what they will escalate and what your practice will approve.
